Only One Quarter of Family Physicians Are Very Satisfied with Their Electronic Health Records Platform

Author(s)

Hendrix, Nathaniel, Phillips, Robert L, and Bazemore, Andrew W

Topic(s)

Achieving Health System Goals, and Role of Primary Care

Keyword(s)

Health Information Technology (HIT), and JABFM Policy Brief

Volume

Journal of the American Board of Family Medicine: JABFM

Two decades into the era of Electronic Health Records (EHRs), the promise of streamlining clinical care, reducing burden, and improving patient outcomes has yet to be realized. A cross-sectional family physician census conducted by the American Board of Family Medicine in 2022 and 2023 included self-reported physician EHR satisfaction. Of the nearly 10,000 responding family physicians, only one-in-four (26.2%) report being very satisfied and one-in-three (33.8%) were not satisfied. These low levels of satisfaction point to the need for greater transparency in the marketplace and pressure to increase user-centric EHR design.

ABFM Research

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