From obtaining and maintaining your board certification to helping navigate the Physician Portfolio, we’re here for you.


Call Now877-223-7437


Ways to Reach Us

PHONE: 877-223-7437
FAX: 859-335-7516
EMAIL: [email protected]

Hours:

Monday – Friday*: 8AM – 9PM (Eastern)
Saturday: 9AM – 6 PM (Eastern)
Sunday: 12PM – 5PM (Month of December Only)
Closed: Dec 25
  Jan 1 (2021)
* The Support Center will be temporarily unavailable Friday, December 4 from 2:00PM – 4:00PM to honor and celebrate the staff for their hard work and dedication throughout the year. Please leave a message or email your question to [email protected] and we’ll respond as soon as possible.

 
We know your time is precious and we strive to provide great customer service and answer your phone call as quickly as possible. Therefore, we have outlined below the best times to call to minimize your wait time. This information is based on our estimated call volumes in November and December due to certification deadlines ending on December 31.

 

Best Times to Call Support Center
Day: Tuesday
Wednesday
Thursday
Time: 8AM – 12PM (Eastern)
6PM – 8PM (Eastern)

Mailing Address

1648 McGrathiana Parkway, Suite 550

Lexington, KY 40511-1247


Technical Support

The American Board of Family Medicine is committed to providing the best possible support for all ABFM website users and to making every effort to support current and predominately used operating systems and browser versions.

Minimum Supported Browser Versions

IE Chrome Firefox Safari
Version 11.0 Version 36.0 Version 31.0 Version 5.0

Using the latest release of a browser provides ;a more secure online experience and better user experience. New browser releases offer the latest security enhancements, bug patches, etc.

Software
As is common to many websites and their applications, certain software is necessary to view and interact with the ABFM web portal. We recommend Adobe Reader, a free software, to enable PDF downloads. Also, certain functions within the portal require Adobe Flash Player, also free, for viewing capability.

Settings
A few necessary options or settings should be enabled to ensure complete compliance with our applications.

Each browser should have JavaScript and Cookies enabled.  

The American Board of Family Medicine uses Transport Layer Security (TLS) to encrypt the personal and financial information being sent over the Internet. Your browser should display a locked padlock icon to indicate that TLS encryption is being used. TLS is a modern replacement for SSL and does not contain the recently discovered security defects which are present in SSL.

Visit the SANS Security Institute for more details on SSL and TLS.